Privacy Policy

1. Data We Collect

We collect a limited amount of personal data, and only what is reasonably necessary to respond to your enquiry or to deliver the service you have requested.

• Contact information: name, email address, and phone number when you submit an enquiry form or contact us by phone or email.
• Correspondence records: messages and notes from your communication with us, including follow-up after a session.
• Service records: a note of which session or service you attended and the date, held for our administrative records.
• Website usage data: anonymised analytics data collected via cookies, including pages visited and approximate geographic region (see Section 5).

We do not collect sensitive personal data (such as financial, medical, or identity document data) through our website. Any documents handled during a session are returned to you at the close of that session and are not retained by us.

2. How We Collect Data

• Through the enquiry form on our website when you submit your contact details
• When you contact us directly by email at [email protected]
• When you call us on +66 90 836 5147
• Automatically via cookies and analytics tools as you browse our website (see Section 5)

3. Legal Basis for Processing (PDPA)

We process personal data in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA). Our legal bases for processing are:

• Consent: when you submit our contact form, you consent to us using your contact details to respond to your enquiry.
• Contract performance: where we need your data to arrange, confirm, or follow up on a service session you have booked.
• Legitimate interest: for basic website analytics to understand how our site is being used, balanced against your rights.

4. How We Use Your Data

• To respond to your enquiry about our services
• To confirm appointment bookings and send pre-session information
• To send a follow-up note after a session with the summary or reference materials agreed upon
• To maintain administrative records of services delivered for our own internal purposes
• To improve the quality and content of our website through anonymised analytics

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We do not send unsolicited marketing communications.

5. Cookies & Analytics

Our website may use cookies to support basic functionality and to collect anonymised analytics data. Cookies are small text files stored by your browser. We use the following categories:

• Essential cookies: required for the website to function. These cannot be disabled.
• Analytics cookies: used to understand how visitors use our website. Data is anonymised.
• Marketing cookies: may be used to measure the effectiveness of any advertising we run.
• Preference cookies: store settings such as your cookie consent choice.

You can manage your cookie preferences at any time through our Cookie Policy page.

6. Data Retention

We hold personal data only for as long as is reasonably necessary:

• Enquiry contact details not leading to a booking: deleted within 3 months of last contact
• Service records for completed sessions: held for 3 years for administrative purposes
• Active membership client records: held for the duration of the membership plus 1 year
• Cookie consent records: held for 12 months from the date of consent

7. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss:

• Our website uses HTTPS encryption for all data in transit
• Access to client records is restricted to relevant team members only
• Paper records held at our office are stored in a locked environment
• In the event of a data breach that may affect your rights, we will notify you as soon as reasonably practicable

8. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct any inaccurate personal data.
• Right to erasure: to request deletion of your data, subject to our retention obligations.
• Right to restrict processing: to ask us to limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format where applicable.
• Right to withdraw consent: at any time, where consent is our legal basis for processing.
• Right to lodge a complaint: with the Personal Data Protection Committee of Thailand if you believe we have mishandled your data.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external resources, such as a Google Maps embed on our homepage. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external site you visit.

10. Children's Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted data to us, please contact us and we will arrange for it to be removed promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have a question, concern, or request relating to your personal data or this Privacy Policy, please contact us: